RETURN/ EXCHANGE POLICY
Returns and exchanges are accepted on merchandise within 14 days of receipt for Domestic and 21 days for International purchases. For items received after this time period, we reserve the right to deny the return. All customers who wish to return their orders should contact us to request a return with the receipt number.
All returns must be shipped via traceable and insured mail. Only items that HAVE NOT BEEN WORN, ALTERED OR WASHED may be returned or exchanged.
REFUND
Once your package has been received at hanalie.com your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from hanalie.com.
*Items designated as FINAL SALE are not returnable.
EXCHANGES
It's free to exchange items for the same item in a different size based on stock availability. Shipping is complementary on the replacement item if shipped within Hong Kong, but exchanges made to destinations outside will be charged. For more information, please see costs for Shipping Policy.
Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
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